Last updated: 29 October 2026
We want you to get the right equipment first time. If something isn’t right, this page explains how returns and refunds work. Nothing here affects your statutory rights as a consumer.
Contact us before sending anything back
Get in touch first, by WhatsApp on +353 86 158 2524 or by email at help@alrecovery.ie. Tell us your order number, the item and the reason. We’ll confirm whether the return is accepted and where to send it. Please don’t post anything back to us without speaking to us first.
If you ordered the wrong item or changed your mind
If you bought online as a consumer, you have 14 days from the day you receive your order to tell us you want to cancel, and then a further 14 days to send the goods back. You don’t need to give a reason. We can give you a refund or, if you prefer, exchange the item for something else.
The item must be completely unused. You can open the box and look at the item to check it’s what you need, the same as you would in a shop. You can’t fit it, try it on a vehicle or use it in any way and then return it.
Recovery equipment that has been used, fitted, scratched, dirtied or damaged can’t be sold again, so we lose the full value of it. In that case we deduct the loss in value from your refund, and for used or damaged equipment that deduction can be the full price.
When you return an item because you ordered the wrong thing or changed your mind, you pay the cost of sending it back to us. Please pack it carefully in its original packaging and use a tracked service, because the item is your responsibility until it reaches us.
If we sent you the wrong item
If we made a mistake with your order, we pay for the return and send you the correct item, or refund you if you prefer. Please keep the wrong item unused and in its packaging, and let us know as soon as you notice.
If your parcel arrives damaged
If the box or packaging is damaged when it arrives:
- Do not open the parcel.
- Take clear photos of the damaged packaging and the shipping label.
- Send the photos to us on WhatsApp at +353 86 158 2524 on the day it arrives. You can also email them to help@alrecovery.ie, but please message or call us on WhatsApp as well, because that’s where we can act fastest.
We’ll then sort out the next step with you and the courier. If the parcel has been opened, or the item used, before you contact us, we can’t show the courier that the damage happened in transit, and we may not be able to accept the damage claim.
Faulty goods
If an item develops a fault that isn’t caused by misuse, overloading, incorrect fitting, an accident or normal wear and tear, contact us with your order number, a description of the problem and photos. Your statutory rights to a repair, replacement, price reduction or refund for faulty goods are not affected. Where an item is confirmed as faulty, we cover the reasonable cost of returning it.
How we check returns
Every returned item is inspected when it arrives back with us, before any refund or exchange is approved. We’ll let you know the outcome.
How refunds are paid
Refunds go back to the payment method you used. For a cancellation within the 14 days, we refund the price of the item and our standard delivery charge, less any deduction for loss of value explained above. We pay the refund within 14 days of receiving the item back, or within 14 days of you showing us proof that you’ve sent it, whichever is sooner.
Business customers
The 14-day cancellation right is a consumer right. If you buy for your business, returns of correct, undamaged items are at our discretion and the item must be unused. Our responsibility for wrong, damaged and faulty items still applies.
Cancellation form
You can cancel simply by emailing or messaging us. If you’d like to use a form, copy this wording into an email to help@alrecovery.ie:
To AL Recovery & Transport, 14 Clos Brid, Saltown, Dundalk, Co. Louth, A91 A48P, help@alrecovery.ie
I hereby give notice that I cancel my contract for the sale of the following goods:
Ordered on / received on:
Name:
Address:
Date:
Contact us
AL Recovery & Transport
14 Clos Brid, Saltown, Dundalk, Co. Louth, A91 A48P
Email: help@alrecovery.ie
Phone and WhatsApp: +353 86 158 2524